Return &
Refund.

Return window

You may request a return within 30 calendar days after your order is delivered. Requests made after the 30-day period may not be accepted, except where applicable law requires otherwise.

Return eligibility

To qualify for a return, the item must be unused, unworn, unwashed and in the condition in which it was received. Original tags, accessories and packaging must be included, along with the receipt or another valid proof of purchase.

Items that cannot normally be returned

• Gift cards and digital products
• Personalized, altered or made-to-order items
• Items marked Final Sale at the time of purchase
• Items that show wear, washing, damage, fragrance or missing tags for reasons unrelated to an SDN error

These exclusions do not limit any rights that cannot legally be excluded.

Start a return

Email our client-care team before mailing an item. Include your order number, the item you want to return and the reason for the request. If the item arrived damaged, defective or incorrect, include clear photographs so we can review the issue.

Please wait for return instructions before sending the parcel. Products sent without enough order information may take longer to identify and process.

Inspection and refunds

We will email you after the returned item is received and inspected. The message will confirm whether the return has been approved, declined or requires more information.

Approved refunds are sent to the original payment method. Your bank or card provider may need additional processing time before the credit appears. Original delivery charges are not refundable unless the return is caused by an incorrect, damaged or defective item, or applicable law requires otherwise.

Late or missing refund

First check your payment account and then contact your bank or card provider. If they cannot locate the credit after confirming their normal processing period, email us with your order number.

Exchanges

If you need a different size or colour, contact us to confirm availability. Direct replacement is normally offered when an item is defective, damaged or incorrect. Other exchange requests may be handled as a return followed by a new purchase.

Return shipping

After receiving return approval, send the item to: SDN Brand LLC, 451 E 22nd Street, Apartment 2-A, Brooklyn, NY 11226, United States.

Customers are responsible for return postage unless the item was incorrect, damaged or defective. We recommend using a trackable shipping method and keeping the receipt. SDN Brand cannot guarantee receipt of a parcel that cannot be tracked.

Need help?

For questions about a return, refund or exchange, contact the SDN Brand client-care team and include your order number.